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THE UPS STORE, INC.
HOME OFFICE

6060 Cornerstone Ct. West
San Diego, CA 92121-3795
(858) 455-8800
Frequently Asked Questions

We have listed below answers to our most common questions. If you have a particular question not listed, please complete our contact us form.

 
I am unable to track my package, what should I do?

If you are having problems tracking your package, it is necessary that you contact the store from which you shipped your item(s) from so they can track it for you. Since all of our locations are individually owned and operated, the corporate office does not have access to your shipping details, therefore the store must be contacted immediately should you have any questions or concerns.

I just tracked my shipment and don’t understand the information provided on the tracking system, what should I do?

If you track your package and the information is unclear, please contact the Mail Boxes Etc. Location from which you shipped your package and ask that they assist you. UPS Customer Service at 800-742-5877 to inquire about specific delivery details.

I am in receipt of a damaged shipment, what should I do?

If you are the recipient of a damaged item, please contact the sender of the item and ask that they immediately notify the store from which the item was shipped to begin the claim process. Since the sender is the customer of the store, it will be necessary for the store to speak directly with them to begin the process. It will then be up to the sender to contact you with any updates.

I need to change the address on my shipment, what should I do?

If you have an address correction, please contact the store you shipped your item from immediately to inquire about the possibility of address correction.

I have an issue relating to an international shipment? Whom do I contact?

Please contact the location from which the item was shipped. If you do not have their contact information, you can find it using Locate a Store Globally. You will need to have the carrier's tracking number, the Parcel Shipping Order (PSO) number and any other relevant information ready.

I'm moving to a different area. Can I open a mailbox before arriving at my new location?

Yes. Use the locator to find a location near the area you will be relocating to. They will assist you in setting up your mailbox, as well as help you with other services. If you're currently a mailbox customer with one of our locations, be sure to make arrangements to have your mail forwarded to your new location.

Do your locations provide packaging services? If so, how much do they charge?

Yes. Our locations are packaging professionals and they take great care in securing your items for shipment. We use only the finest materials to ensure the safety of your items. There is a cost for packaging materials as well as a service fee for each package. Since all our locations are individually owned and operated, prices will vary from location to location.

Can your locations ship my grandmother's china cabinet?

Yes. Many of our locations are capable of having your furniture or other large items shipped. Since all of our locations are independently owned and operated, we would advise you to contact your nearest location to ensure they are capable of shipping these types of large items for you.

Will my neighborhood location come pick-up and pack my items?

Several of our locations are capable of coming to your residence or business to pick-up and ship your items. Since all of our locations are independently owned and operated, this service will vary from center to center. Please contact a location near you to see if they can provide this service.

Can I get a listing of all locations faxed to me?

You may obtain a complete listing of our locations by clicking on the Locate a Store Globally icon at the top of this page.

I have an issue relating to an international shipment? Whom do I contact?

Please contact the location where the item was shipped from. If you do not have their contact information, you can find it at Locate a Store Globally.

If you are not in the country where the item was shipped from and have trouble communicating with the location due to language difficulties or other reasons, you may contact the Master License office (local MBE office in that country or region) for assistance. For Master License contact information, visit www.mbeeurope.com. You will need to have the carrier's tracking number, the Parcel Shipping Order (PSO) number and any other relevant information ready.

 
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