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Privacy Policy
Personal Information Collected and How It Is Used
Applicants for Franchises
Domestic Franchises
International Franchises
Corporate Accounts
Our Customers and Franchisees
Other Internal Uses
Non-Personally Identifiable Information
Information Sharing and Disclosure
Contractors and Agents
Compliance with Law and Legal Requests
Affiliates
Business Transfers
Accessing and Deleting Your Personal Information
Security
Controlled Access
Technology Safeguards
Unauthorized Access
Linked Internet Sites
Changes to the MBE Privacy Policy
Assent
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At Mail Boxes Etc., Inc., we recognize the importance of protecting your privacy. We adhere to the policies and practices described in this Privacy Policy for the treatment, use and protection of the personal information provided to us by visitors to our web site. Please take a minute to read this Privacy Policy so that you can better understand our website information practices. If you have questions about our Privacy Policy, please contact us at editor@mbe.com

Our Privacy Policy governs only information gathered by us from visitors to the Web Site. As used in our Privacy Policy, "MBE", "our" and "we" refers to Mail Boxes Etc., Inc. and any of its subsidiaries. MBE is a wholly-owned subsidiary of United Parcel Service of America, Inc. (UPS). The term "Our Affiliates," as used in the Privacy Policy, includes UPS and all subsidiaries and affiliates of UPS.

Personal Information Collected and How It Is Used

Personally identifiable information is information that allows you to be identified or contacted individually. This web site does not collect any personally identifiable information from you unless you provide it.

Personally identifiable information may be collected when you complete any online form, application, survey or request for information. Therefore, if you do not wish for us to obtain your personally identifiable information, please do not submit it to us. You will be informed at the time you provide personally identifiable information whether the information is required or optional.

Below we describe how the personally identifiable information collected at each visitor interface on this web site is used by us. We do not sell or rent information collected on this web site, and do not disclose the information collected on this web site to third parties except to act upon your requests or queries as described in this section, or as described in Information Sharing and Disclosure.

From time to time, we may collect personally identifiable information other than as described below, but it will be obvious to you that we are collecting such information (e.g., through use of surveys). If we collect additional personally identifiable information in a manner that is not apparent, we will provide you with notice as described in Changes to the Privacy Policy.

Applicants for MBE Franchises

Domestic Franchises

Within the U.S., we are accepting applications for The UPS Store™ franchises only. If you are interested in becoming a domestic The UPS Store franchisee, you may complete and submit on-line forms requesting more information about franchising opportunities from us or make an on-line application for a domestic franchise. These forms require you to submit personally identifiable information such as your name, address, contact information, as well as information relevant to your ability to purchase a franchise. If you have co-applicant, similar information may be required from him or her.

International Franchises

If you wish to pursue a franchise opportunity outside the U.S., you may complete and submit a Mail Boxes Etc. International Franchise Request Form. This form requires that you provide personally identifiable information including your name, address, contact information, and other information relevant to an assessment of your application for a Mail Boxes Etc. franchise. You will also be required to identify any corporation or partner participating in your application for a Mail Boxes Etc. franchise, and the country or countries for which you are interested in franchise opportunities.

The personally identifiable information collected from potential franchisees (and any subsequently gathered by us and our agents in acting on a submission) is used by us to assess and act upon your application to become our franchisee. In the case of domestic applications, the information may be shared with our area franchisees who render sales support and other assistance to us. In the case of international applications, if your submission indicates an interest in an individual or multiple-unit franchise, your information may be shared with our Master Franchisee for the applicable territory. In either case, the information will be used for purposes of assessing or acting on your application. MBE, its area franchisee or its Master Franchisee may contact you about franchising opportunities with us by means of mail, e-mail, or phone.

We also advertise franchise opportunities in various media, and if you have submitted personally identifiable information in response to any such advertisement by us, that information may be combined with the information you have submitted by means of this web site.

Corporate Accounts

We invite web site visitors who may be interested in a corporate account to submit information in order to be contacted by one of our representatives. You will be required to supply personally identifiable information including your name and contact information. Other information about your business and needs are optionally requested. We use this information in order to contact you with information on the corporate account services which may be useful to you.

Our Customers and Franchisees

Both customers and our franchisees are invited to submit on-line customer service inquiries. You will be required to provide personally identifiable information such as your name, e-mail address, and other contact information in connection with your inquiry. This information will be used within MBE to address your customer service query. If your query requires us to contact a third party in order to address the query properly, we may disclose your personally identifiable information to this third party.

Customer Survey

Web site visitors are asked to complete surveys regarding their use of and opinion of our web site. No personally identifiable information is collected from the surveys, which are used to improve the web site’s design and functionality.

Other Internal Uses

In addition to the uses outlined above, we may internally use your personally identifiable information in order to establish and verify your identity if you submit information to us, provide services and support to visitors to the web site, improve the web site and tailor it to your preferences, provide you with updates, promotions and other information about us, and maintain the security and integrity of our systems.

Non-Personally Identifiable Information

We may also anonymize your personally identifiable information by cleansing it of any information which might allow you to be identified or contacted, and combine this non-personally identifiable information with that of other visitors to the site. We use non-personally identifiable information for internal business purposes, such as analysis and planning by our marketing and customer service departments.

When you visit our web site, like when you visit most other web sites, certain information is automatically logged about your visit. This information may include your IP address, which is the number assigned to your computer whenever it is connected to the Internet, your operating system, screen settings, Web browser software, and referring Web site. None of this information is personally identifiable. It is used for system improvement and administration, security, statistical analysis purposes, and other internal business purposes.

Information Sharing and Disclosure

We will not license, sell, rent or share your personally identifiable information with any third party except as set forth below, to act upon your requests as detailed in Personal Information Collected and How It Is Used, or with your consent.

Contractors and Agents

We may employ third party contractors to perform functions on our behalf, which may include assisting us in processing your information. We share personally identifiable information with such contractors in order to assist us in using the data for the purposes outlined in this Privacy Policy. These contractors are contractually required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than those authorized by us.

Compliance with Law and Legal Requests

We may provide your personally identifiable information to government agencies as required by law or regulation. In addition, we may release your personally identifiable information in the unlikely event we deem release necessary to comply with the law, or to legally protect us, our Affiliates, customers or franchisees.

Our Affiliates

We may share non-personally identifiable information, including anonymized data derived from personally identifiable information collected from this web site with third parties or our Affiliates.

Business Transfers

In the event that all or a portion of MBE, or substantially all the assets of MBE, is sold to another business entity, personally identifiable information collected from the Web Site will likely be among the assets transferred to such business entity. We will provide you with notice of any such event as set forth in Changes to the Privacy Policy.

Accessing and Deleting Your Personal Information

If at any time you wish to access your information in order to update, modify or delete it, or if you wish to receive no further communication or promotional materials from us, please contact us at the address or phone number listed below. As soon as reasonably possible upon receipt of your request, we will modify your personally identifiable information or comply with your request. If you request that we delete your personally identifiable information, we may make the information unavailable for use rather than fully deleting it from our systems.

Mail Boxes Etc.
Attention: Legal Editor
6060 Cornerstone Ct. West, Dept. 800
San Diego, CA 92121-3795
(800) 789-4623 in USA
(858) 455-8800
editor@mbe.com

Security

We treat your information as an asset that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside MBE.

Controlled Access

We restrict access to our data center and server rooms to authorized personnel. We limit access to personally identifiable information to those employees that have a legitimate business need to access such information.

Technology Safeguards

MBE and its supporting systems, which are currently located in the United States, employ industry standard practices to safeguard personally identifiable information, including firewalls and Secure Socket Layer (SSL) encryption technology.

Unauthorized Access

As outlined above, we will adopt reasonable measures necessary to protect the security of personally identifiable information. However, we are not responsible for unauthorized access to such information by hackers or others who have obtained such access through illegal measures.

Linked Internet Sites

We may provide links to external sites as a convenience to visitors to this web site. The inclusion of any link does not imply our endorsement of such external web site or the products and services offered at such site. We are not responsible for the privacy practices or the content of such web sites. Please note that if you link to a third party site from this web site, any information you reveal on that site is not subject to this Privacy Policy. Therefore, you should consult the privacy policy of each site that you visit.

Changes to the MBE Privacy Policy

We reserve the right to amend or modify this Privacy Policy from time to time. Any such revisions will be noted here so that you can be fully informed about the privacy protections we provide and your choices with regard to our use of your personally identifiable information for marketing and other purposes. Prior to making any decision that would result in our using your personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by mail and you will have a choice as to whether or not we use your information in a different manner.

Assent

Your continued use of this site signifies your assent to this Privacy Policy. We reserve the right, at our sole discretion, to modify, add or remove portions of this policy at any time. Please check this page periodically for changes.

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